For those of you who have been upset with incessant and persistent electricity failure, it is nothing less than a treat.
Owing to a chunk of complaint received by the JVVNL (Jaipur Vidhyut Vitaran Nigam Limited), the department came to the final conclusion of launching a telephone helpline number for people to file and lodge their complaints.
This decision has emerged strongly after several complaints regarding the existing toll-free Helpline were critiqued and declared useless by people.
Major complaints regarding the ineffectiveness of the toll-free number – 18001806507 led to the final conclusion of launching this number. Also, the toll-free helpline is said to have been out-of-service or busy for most of the times.
JVVNL arrives at a resolve; mitigates citizen’s issues
In a bid to solve the problem for most citizens, the electricity department JVVNL launched a new mobile number where people could send an SMS or a Whatsapp message to register their complaints. This number will prove to be an effective method of solving people’s problems regarding electricity connections and also monitor frequent stoppage in supply of electricity.
JVVNL Helpline Mobile Number
The new mobile number which all complaints can use to lodge their electricity complaints is – 9414037085. It operates on SMS and WhatsApp, portals which can be used by people in need of assistance from the JVVNL.
An official keeping a close tab on all JVVNL updates said, “Complaints were coming in heavy numbers regarding the non-operationality of the toll-free number launched by JVVNL. Some said it is too busy, while others claimed that it was usually out of service. This led to the launch of a new mobile number for the convenience of the electricity-aggrieved users.
“People will not have to waste time now as it would be the responsibility of the call center to get back to the customer as soon as he or she leaves a message,” said an officer.